NAME: Ciera Imperial
Limited Verbal Communication, Noises at Times
RESTROOM ACCIDENTS: No, but needs a timer
Takes time eating, like to ask around for food
I AM WORKING FOR CHART: Yes
DROP-OFF W/ NO GUARDIAN: Yes
MEDIA/PHOTOGRAPHY CONSENT: Yes
Participant has authorized consent from parent or guardian to utilize Facebook for weekly wrap-ups.
JOB TITLE: Dining Room Attendant at El Pollo Loco
Customer Service, Maintaining Cleanliness of Dining Room and Restrooms, Stocking as needed
MANAGER'S NAME: Jose
EMPLOYEE ID #:
WHAT IS IMPORTANT TO ME
I love to listen to music. Some of my favorite genres include Country, Oldies, 60s, and 70s.
Taco Bell and In-N-Out are a few of my favorite fast-food restaurants, I will work for these places! ( Working for a churro from El Pollo Loco will also do)
WHAT YOU NEED TO KNOW & DO TO SUPPORT ME
Having a job requires a lot of communication with my customers, coworkers, coach, and managers. I can get overwhelmed at times and this could lead to me yelling very loudly. You can help me by making sure to set clear expectations and front loading.
Customer service is very important and I love to make sure that my guests have a great experience. At times, I might forget that personal space is also important. Please help me by front-loading me before I interact with customers.
Sometimes I can get loud without realizing how it can affect those around me. You can help me by setting clear expectations and gesturing me to have a quiet mouth as needed. Remind me of the importance of always having self-awareness and how yelling can affect customer service.