DAT 2021

Updated: 

Employment Profile:

Matt Drapkowski

EMPLOYMENT INFORMATION

Employer:

Del Taco

Job title:

Team Member

Job responsibilities:

Provide customer service, clean and stock lobby, clean bathrooms, take out the trash, wash dishes.

Manager's name:

Arnulfo (GM), Rafael (Asst. Manager)

Employee ID #:

247

UNIFORM (DRESS CODE)

• Del Taco promo shirt
• Del Taco cap
• Del Taco name tag
• Black pants
• Black belt
• Black socks
• Non slip shoes

TASKS

• Clock in
• Check-in with manager
• Wash hands
• Start with outside patio (tables and floor)
• Take out outside trash
• Clean windows
• Sanitized/clean lobby tables
• Sweep lobby floor
• Mop floor
• Clean cash register’s protected glass
• Take out lobby’s trash
• Clean bathrooms
• Wash dishes
• Check the patio and clean it if needed.
• Sanitized lobby
• Finish dishes
• Check out with the manager

SPECIAL INSTRUCTIONS

• Matt needs lots of motivation! He could get uncomfortably shy but he responds well to giving him
a “round of applause,” fist bumps and high fives. Always smile and be positive with him. He will
shut down if he feels he’s not doing good or “forced” to do something.
• Customer service. Matt needs to focus on making eye contact and speaking to his managers and staff, especially when it is work related. He will provide customer service if you motivate him to try it and when he does, MAKE IT A BIG DEAL! Inspire him to be professional and confident! Every time it will become more natural for him. Prompt him to try again if he does not do so. Teach him to be professional.
• Speed. Matt will get comfortable and work slower if there is no motivation. Set the pace by making it a race! Matt is competitive and loves a challenge. Make it fun he will push himself! PRAISE HIM FOR WINNING!
• “3-2-1!” countdown pushes him to stay focused when he is slowing down or not responding, especially when cleaning tables and sweeping the lobby. “3-2-1!” will make him alert and keep the pace going. SET THE PACE! He knows how to do his job.
• Matt should respond with “My pleasure” not “you’re Welcome.” when attending to customers.

AREAS OF IMPROVEMENT

• Matt needs lots of motivation! He could get uncomfortably shy but he responds well to giving him
a “round of applause,” fist bumps and high fives. Always smile and be positive with him. He will
shut down if he feels he’s not doing good or “forced” to do something.
• Customer service. Matt needs to focus on making eye contact and speaking to his managers and staff, especially when it is work related. He will provide customer service if you motivate him to try it and when he does, MAKE IT A BIG DEAL! Inspire him to be professional and confident! Every time it will become more natural for him. Prompt him to try again if he does not do so. Teach him to be professional.
• Speed. Matt will get comfortable and work slower if there is no motivation. Set the pace by making it a race! Matt is competitive and loves a challenge. Make it fun he will push himself! PRAISE HIM FOR WINNING!
• “3-2-1!” countdown pushes him to stay focused when he is slowing down or not responding, especially when cleaning tables and sweeping the lobby. “3-2-1!” will make him alert and keep the pace going. SET THE PACE! He knows how to do his job.
• Matt should respond with “My pleasure” not “you’re Welcome.” when attending to customers.

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