DAT 2021

Updated: 

Employment Profile:

Michael Damos

EMPLOYMENT INFORMATION

Employer:

El Pollo Loco

Job title:

Service Assistant

Job responsibilities:

Provide customer service, clean and stock lobby, clean bathrooms, take out the trash, prep dine-in/take-out orders, prep tortilla chips, etc.

Manager's name:

Employee ID #:

467

UNIFORM (DRESS CODE)

TASKS

COVID-19 Procedures:

• Greet the staff and manager
• Wash hands (thereafter wash hands every 30 mins/ initial chart)
• Clock in first, then answer Covid19 Screening and check the temperature.
• Wash hands
• Check soda boxes, replace them only if they are empty.
• Do a sanitation check for the front lobby and door handles.
• Check if restrooms need anything to be stocked. They are closed to the public for now, but they still need to be stocked for the FSA check.
• Check if the lobby floor needs to be swept, then move to the exterior parking lot/drive-thru for trash on the floor.
• While outside sweeping, check if the outside trash can is full.
• Clean/sanitized lobby
• Clean the restaurant's exterior walls and signs.
• If everything else is done, then Michael can start packing salsa and tortillas. Pack on the counter where the salsa bar used to be or on the metal table that is on wheels. The manager does not like it when workers pack on metal counters where the food is stored.
• Salsa should be prioritized over tortillas unless there are very few tortillas left.
• Michael can also help with handing out salsa for taking out orders and filling drinks, the coach will need to assist with this task a little more if the drive-thru soda station is busy.
• Fill ice for the drive-thru.
• Sweep the kitchen floor if it is dirty.
• Throw out any trash that is in the back.
• Clean up the packing area and put things away before clocking out.
• Check out with the manager

SPECIAL INSTRUCTIONS

• Customer service, saying “Hello Welcome to EPL”. He’s very good at getting customers dirty
trays but lacks welcoming customers when they first enter.
• Also, he clearly speaks very softly. Motivate him to speak louder & prouder!!
• Usage of long & complete sentences. If you notice he usually just says “yes” or “sodas” just one
worded response encourages him to use his words.

AREAS OF IMPROVEMENT

• Customer service, saying “Hello Welcome to EPL”. He’s very good at getting customers dirty
trays but lacks welcoming customers when they first enter.
• Also, he clearly speaks very softly. Motivate him to speak louder & prouder!!
• Usage of long & complete sentences. If you notice he usually just says “yes” or “sodas” just one
worded response encourages him to use his words.

ADDITIONAL INFORMATION

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