DAT 2021

Updated: 

Employment Profile:

Sarah Potasiak

EMPLOYMENT INFORMATION

Employer:

TJ Maxx

Job title:

Backroom Assistant

Job responsibilities:

Processing shoes, bags, cosmetics, food, laying out clothes.

Manager's name:

Maria (GM), Rosslyn (Asst. Manager), Letty (BRC)

Employee ID #:

993658853

UNIFORM (DRESS CODE)

• Non slip shoes
• Business casual attire
• No logos on shirts
• Store name tag
• NO bleached /torn/ embellished jeans/pants

TASKS

• Sarah clocks in with Employee ID.
• Sarah must greet Managers and her coworkers!
• She checks in with back room coordinator on what she’ll be working on that day. She needs to finish assigned tasks before her shift ends. Tasks may include:
• Processing shoes.
• Sarah unwraps and removes tissue from inside shoes.
• She then codes every RIGHT shoe with a marker, code sheet is located at shoe station (ex. If price $19.99, the code is “020”, round up to dollar).
• She also attaches censors to all RIGHT foot shoes.
• She puts all the shoes by sizes in different containers.
• Besides the sensor and code, she needs to put the shoe size sticker inside the shoes.
• if she needs to leave the shoes in boxes (ex. boots) they need to have a shoe size sticker in the right hand corner outside the box.
• Processing purses.
• Sarah unwraps purses (removes plastic, paper wrapped on zippers etc.).
• After unwrapped, she attaches a censor to each purse, usually around the purse handle or buckle directly attached to purse (censor must not be able to slip off in any way, MUST BE SECURE).
• Lastly, she sorts purses into different totes (Michael Kors and Kate Spade go in a separate tote as well as purses marked $199.99 and higher).
• For all processes make sure Sarah sets up a trash bin for only plastic and a big box for cardboard. She should throw all trash away and sweep area clean when she is finished.
• Censoring sunglasses.
• Stocking food items on store shelves.
• Boxing perfumes.
• Customer service, “I Care Walk”. Sarah must walk through 5 departments and provide customer service. Her goal is to approach 5 customers. Sarah should always greet “Good Morning/Afternoon!” “Hello welcome to TJ Maxx!” “Are you finding everything okay?” and attend to customers if they need any assistance finding anything.

SPECIAL INSTRUCTIONS

• Speed. When stocking or processing items, Sarah may get comfortable and work slowly one item at a time. Motivate her to go above and beyond by grabbing more than one or two items to make the process go by faster. Praise her for his progress, set the pace!
• Motivate Sarah to be confident and use her words. Teach her to communicate with staff if she needs help.
• Customer service. Sarah should approach at least 5 customers confidently. He needs to speak loud and clear. Coach and participant should respond with “My pleasure!” instead of “You’re Welcome."

AREAS OF IMPROVEMENT

• Speed. When stocking or processing items, Sarah may get comfortable and work slowly one item at a time. Motivate her to go above and beyond by grabbing more than one or two items to make the process go by faster. Praise her for his progress, set the pace!
• Motivate Sarah to be confident and use her words. Teach her to communicate with staff if she needs help.
• Customer service. Sarah should approach at least 5 customers confidently. He needs to speak loud and clear. Coach and participant should respond with “My pleasure!” instead of “You’re Welcome."

ADDITIONAL INFORMATION

Locker: 13
Code: 21-23-09
Door Pad Entry: 71400

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