Updated: SEP 2020
NAME: Kendall Jones
RESTROOM ACCIDENTS: No
Kendall is generally good at eating in small bites. However, sometimes she tends to order too much food and ends up throwing away half or more of what she ordered. Encourage her to only order what she knows she will eat for certain. Or encourage her to order less food and if she is still hungry after that, then she can order more food.
Yes, however, Kendall needs help when writing sentences as far as putting words in the right order.
I AM WORKING FOR CHART: No
DROP-OFF W/ NO GUARDIAN: Yes
MEDIA/PHOTOGRAPHY CONSENT: Yes
The participant has authorized consent from parents or guardians to utilize Facebook for weekly wrap-ups.
JOB TITLE: Service Assistant at El Pollo Loco
Greeting customers, wiping down dust outside the restaurant, scrubbing the front/back entrance including any noticeable stains on the sidewalk, sweeping all 4 parking lot including the drive-thru area, cleaning the salsa bar glass, cleaning and filling the salsa bar, table touching, sweeping the lobby, stocking items (napkins, straws, soda lids, etc.), cleaning the windows of the front/back entrance, collecting trays, and changing soda syrup when needed.
MANAGER’S NAME: Maria (GM), Melissa (Asst. Manager), and Wendy (Asst. Manager)
EMPLOYEE ID #: 98
JOB TITLE: Backroom Associate at Marshall’s
Customer service, laying out clothes, censoring merchandise, restocking merchandise on the sales floor, etc.
EMPLOYEE ID #: 993722193
El Pollo Loco
*Evelyn works with her on Mon. 08/10
Greet the staff and manager
Wash hands(thereafter wash hands every 30 mins/ initial chart)
Clock in first, then answer Covid19 Screening and check the temperature.
Greet the staff and manager
Get temperature checked
Go to the backroom
Layout clothes that need a sensor or no sensor
Organizing and restocking new items by department
WHAT IS IMPORTANT TO ME
I like making money from both of my jobs.
I enjoy drinking Starbucks.
I like using my phone during my break.
I like coaches who are silly with me, it puts me in a good mood.
I like receiving compliments and praise.
WHAT YOU NEED TO KNOW
& DO TO SUPPORT ME
I will often times sigh, say “ugh”, “I’m not giving you attitude”, or “I’m not doing this right now” when I don’t get my way. I may walk away from you when you’re speaking or comment back at times. Kindly remind me that when someone speaks to me I need to wait and listen because it’s polite. Be positive with me to keep me motivated.
Washing Hands Properly:
I need your help reminding me to not rush when table touching and slowing down my words when providing customer service. Help me apply the 4 core customer service skills.
I am very emotional and I need constant attention and reassurance from you. If I don’t get that from you, I can become negative and try for your attention whether it is good or bad attention. You can help me by reminding me of what I am working for and reminding me to stay positive.
I need you to remind me to have eye contact with you because sometimes I will miss hearing your directions.
I don’t like being touched by others. High fives and fist bumps are okay, no pats on my back. Although if you need to do a hand over hand explanation of a task it’s best to ask me “Is it okay to put my hands on top of yours, so we can do this together?”