Michael Damos

JOB TITLE: Service Assistant at El Pollo Loco
JOB RESPONSIBILITIES:
Provide customer service, clean and stock lobby, clean bathrooms, take out the trash, prep dine-in/take-out orders, prep tortilla chips, etc.
MANAGER’S NAME: Sergio (GM)
EMPLOYEE ID #: 467

COVID-19 Procedures

Task:

Greet the staff and manager
Wash hands (thereafter wash hands every 30 mins/ initial chart)
Clock in first, then answer Covid19 Screening and check the temperature.
wash hands
Check soda boxes, replace them only if they are empty.
Do a sanitation check for the front lobby and door handles.
Check if restrooms need anything to be stocked. They are closed to the public for now, but they still need to be stocked for the FSA check.
Check if the lobby floor needs to be swept, then move to the exterior parking lot/drive-thru for trash on the floor.
While outside sweeping, check if the outside trash can is full.
Clean/sanitized lobby
Clean the restaurant's exterior walls and signs.
If everything else is done, then Michael can start packing salsa and tortillas. Pack on the counter where the salsa bar used to be or on the metal table that is on wheels. The manager does not like it when workers pack on metal counters where the food is stored.
Salsa should be prioritized over tortillas unless there are very few tortillas left.
Michael can also help with handing out salsa for taking out orders and filling drinks, the coach will need to assist with this task a little more if the drive-thru soda station is busy.
Fill ice for the drive-thru.
Sweep the kitchen floor if it is dirty.
Throw out any trash that is in the back.
Clean up the packing area and put things away before clocking out.
Check out with the manager

WHAT IS IMPORTANT TO ME

I like buying lunch every day after work.

I enjoy playing games and listening to music on my phone.

I like dancing to fun music.

WHAT YOU NEED TO KNOW

& DO TO SUPPORT ME

Confidence:

I need your help in boosting my self-esteem, I can become shy around customers when providing service, and I need to speak with a loud and clear voice so that others can hear me.

Eye Contact:

I need your help in having eye contact with you at all times for I will lose focus on what directions were given.

Posture:

I have the tendency to hunch over when sitting or walking, remind me to sit up and stand up straight like a soldier so that I have good posture.