NAME: Omar Yanez

DISABILITY: Intellectual Disability  



Job Title? Lobby/Cashier (Occasionally)

Job Responsibilities?

Maintaining cleanliness of lobby and providing great customer service to customers

Managers(s) name? Jose (GM), Apolinar, Alvaro, Carlos, Angelica

I am working for chart? No

Read/write?  Omar is able to sound letters out and read small words. He is working on improving his penmanship as well as reading/sounding out big worlds.


Can be argumentative but for the most part, always in a great mood. Coach’s energy is important to keep Omar’s energy up.

Reinforcers/special interests that will motivate participant?

Working for the perfect score of 3! (1:bad, 2: so-so, 3:great!) If he receives a 3, he likes to be DJ Omar or treat himself to a soda at the end of his shift. He does NOT like bad words, so no songs with bad words. His favorite songs include: Sunflower by Swae Lee and Post Malone, Old Town Road by Lil Nas X, and The days/the nights by Avicii. (I created a playlist that I play on the ride home if he receives a 3. Asking him about his day and having a conversation will make for a great connection during social skills/work. He likes cumbia music.

Restroom Accidents?

None, but (to avoid body odor) please make sure that he thoroughly cleans himself after using the restroom. Send him back if you need to and explain the importance of good hygiene.

Eating habits?

Please remind Omar to chew with his mouth closed. He will apologize, but will do it again. Keep reminding him. He throws away his food or gives it away.

3 areas that your participants should focus on?

  • Speed

  • Eye contact

  • No arguing

Special tips/instructions?

-Motivate Omar by maintaining an energetic, positive attitude as a coach! Be as pumped up about work and he will follow.

-Omar can get upset when coach gives feedback and he takes it negatively/hard on himself. You will know this if he starts to shiver his lips. Please remind him that the feedback is only to help him and that you guys are a team!! Again, pump him up and remind him that you are only telling him because you care and that you want him to be the best he can be! He will apologize and tell you that he will work on it!

-Omar does not like to be called “DUDE”. Do not call him dude.

-To avoid having Omar argue with you, be VERY clear about your expectations and keep reminding him while praising him at the same time.

-To keep him motivated, remind him about anything he is excited about or looking forward to.