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Walgreens Workplace Behavior &

Customer Service Activities

🧠 Activity 1: Workplace Scenario Quiz

Instructions: Read each scenario and circle the best response.

1. A coworker is working quietly. What should you do?
A. Walk over and watch them closely
B. Say hello politely and keep working
C. Interrupt them and ask what they’re doing
2. A customer looks confused in an aisle. What should you do?
A. Ignore them
B. Ask, “Can I help you find something?” with a smile
C. Stare at them until they ask for help
3. You’re feeling annoyed with a customer. What’s the best response?
A. Let them see you’re frustrated
B. Stay calm and respond politely
C. Walk away without saying anything
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