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Walgreens Workplace Behavior &
Customer Service Activities
Participant's Name
*
Coach's Name
*
Coach's Email
*
🧠 Activity 1: Workplace Scenario Quiz
Instructions:
Read each scenario and circle the best response.
1. A coworker is working quietly. What should you do?
*
A. Walk over and watch them closely
B. Say hello politely and keep working
C. Interrupt them and ask what they’re doing
2. A customer looks confused in an aisle. What should you do?
*
A. Ignore them
B. Ask, “Can I help you find something?” with a smile
C. Stare at them until they ask for help
3. You’re feeling annoyed with a customer. What’s the best response?
*
A. Let them see you’re frustrated
B. Stay calm and respond politely
C. Walk away without saying anything
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